These alerts are color-coded by severity, and we respond to critical problems—such as a server going down—immediately. If there is an emergency, our help desk will dispatch a network engineer to solve your issue. What he wanted was accountability and an active community where he could learn and grow in his new IT pursuits, while equipping himself with tech skills that would get him IT jobs, and out of help desk. Research and compare the top-rated help desk technician training programs online and in your area. The median annual salary for help desk technicians in $56,000, according to the latest figures from the US Bureau of Labor Statistics. Help desk technicians are vital to the IT workforce, as they keep the technologies that organizations rely on to do business up-to-date and running smoothly.

When an IT networking position opened up that Al was interested in, his boss recognized his efforts and encouraged him to keep applying. We calculated that 28% of Desktop/Network Supports are proficient in Customer Service, Technical Support, and Software Applications. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills. Problem-solving skills is the way that one is able to effectively solve a problem in a timely manner. We hold various authorizations and certifications including Microsoft Silver Partner, VMware Enterprise Partner, Dell EMC Partner, SonicWALL SecureFirst Partner, HP, IBM, Avaya and others. Maximizes end-user productivity, enables efficiencies, and limits downtime.

Requirements and skills

When it comes down to graduating with a master’s degree, 5.6% desktop/network supports went for the extra education. If you’re wanting to pursue this career, it may be possible to be successful with a high school degree.

• You will answer queries on basic technical issues and offer advice to solve them.
• The goal is to create value for clients that will help preserve the company’s reputation and business.
• They will act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately prioritized and is getting due attention.
• With Systems Engineering’s Help Desk service, you’ll experience a consistent, helpful approach to end-user support that minimizes employee downtime and improves business productivity.
• They also work to keep the network secure and ensure that all information is safe from hacking.
• Take advantage of job acquisition services, such as Resume Creator and Online Reputation Builder to accelerate your search for your dream job.
• Browse campus & online degrees, vocational certificates and self-paced courses matching the help desk technician education requirements and career path.

Performed hardware and software review and testing to assess feasibility of new products. Complete hardware refresh on a 3 Year rotating cycle, including data migration, and user customization. Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer. Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy. Such awareness means understanding the needs of their customers so they can get their problems solved as quickly as possible. Provides access to a deep bench of technical expertise to address a wide range of IT related issues. Proactive identification and analysis of issues and manage problem through to resolution.

Services

However, job growth for help desk technicians will be tempered as cloud computing continues to increase the productivity of technical support solutions, thus requiring less man-hours and personnel to accomplish the same tasks. Other technicians will remain at the help desk and leverage their experience to become a help desk technician manager. Learn to troubleshoot problems with hardware and software, including desktop help desk engineer applications, web sites, and mobile apps. Repair computers, install software applications, and resolve user questions. Information technology/support technicians earn a higher salary in the technology industry with an average of $53,210. Whereas, desktop/network supports earn the highest salary in the technology industry. The fourth career we look at typically earns lower pay than desktop/network supports.

Imagine you are employed by Simco Technologies, Inc., a small software development company. A new client of your company has commissioned a project to create a private social media app. To be considered for this position please submit your resume, cover letter, salary requirements and answer the 3 supporting questions. Included in the Service Desk Engineers tasks are installing, upgrading, supporting, and resolving issues relating to PCs or laptops, printers, scanners, phones, VoIP, besides the Intranet, LAN, and WAN, hardware, and software.

about Help Desk

They really helped me navigate my career change into software development. I was going to go the self taught route but I came across their website and it seemed like a cost effective alternative.

Virtual Lab provides hands-on, real-world practice using your newly gained skills on projects defined by industry experts, adding practical experience to your resume. Labs, periodic Master Classes, and access to an Online Professional Community allow you to solidify your technical expertise. If there’s an issue, alerts are sent both to our help desk and to a centralized dashboard display at our office.

Help Desk Technician Jobs

Work with customers for in store and onsite education dealing with technology. Receive call on various technical issues including email set up, internet connectivity, blackberry services.